Financial Responsibility, Cancellation, and Refund Policy

At Sage & Stone Wellness LLC, we value your time and are committed to providing high-quality, personalized care. To ensure fairness, availability, and efficient scheduling for all patients, the following financial policies apply to all appointments and services.

Payment Responsibility

Sage & Stone Wellness is a cash-pay practice and does not bill insurance. Payment is due at the time services are rendered unless otherwise agreed upon in writing.

Patients scheduling appointments may be required to provide a valid credit or debit card to reserve their appointment. By scheduling an appointment and maintaining a card on file, patients acknowledge receipt of these financial policies.

Appointment Cancellation and Rescheduling Policy

We understand that unexpected circumstances may arise. If you need to cancel or reschedule an appointment, we request at least 24 hours’ advance notice.

• Appointments canceled with less than 24 hours’ notice are subject to a $50 late cancellation fee.

• Patients who fail to attend a scheduled appointment without providing notice (“no-call/no-show”) may be charged the full appointment fee associated with the scheduled visit.

Repeated late cancellations or no-show appointments may result in limitations on future scheduling, a requirement for prepayment of future appointments, or termination of the patient-provider relationship at the discretion of Sage & Stone Wellness.

Credit Card on File Authorization

A valid credit or debit card may be required to reserve appointments.

By scheduling and maintaining an appointment with Sage & Stone Wellness, patients authorize the practice to charge the card on file for:

• Scheduled appointment fees

• Late cancellation fees

• No-show fees

• Outstanding balances for services rendered

Patients will receive notice of applicable fees and are encouraged to contact our office with any billing concerns before initiating a charge dispute with their financial institution.

Refund Policy

Healthcare services involve professional time, expertise, and clinical decision-making. As such, completed appointments, consultations, evaluations, and services are generally non-refundable.

Refunds may be considered in the following circumstances:

• Duplicate or erroneous charges

• Charges processed in error

• Appointments canceled by Sage & Stone Wellness

• Verified technical issues that prevented a telehealth appointment from being completed

• Prepaid services canceled with more than 24 hours’ notice and not yet rendered

Refund requests are reviewed on a case-by-case basis and are not guaranteed.

Medication, Laboratory, and Third-Party Services

Fees paid to pharmacies, laboratories, testing facilities, or other third-party vendors are generally non-refundable and are subject to the policies of those individual providers.

Sage & Stone Wellness is not responsible for refund decisions made by third-party vendors.

Refund Request Process

Patients requesting a refund should contact our office as soon as possible.

Email: sageandstonewellness@gmail.com
Phone: (307) 389-8387

Approved refunds are typically processed within 5–10 business days, although processing times may vary depending on the patient’s financial institution.

Questions

We are committed to transparency and patient satisfaction. If you have questions regarding these policies, please contact our office before your appointment so we can assist you.